Don’t panic—here’s a step-by-step guide to get your business back online.
In today’s digital world, your Facebook page isn’t just a social profile—it’s your business identity, customer service desk, and marketing tool. So when it gets hacked, it feels like your entire brand is under attack. Whether you’re a small business, artist, or startup founder, recovery is possible—if you act fast and follow the right steps.
Step 1: Act Immediately—Time is Your Biggest Ally
The longer a hacker has control, the more damage they can do. As soon as you suspect something is wrong (you’re logged out, your page is posting strange content, or you can’t access your ad account), don’t wait.
- Go to facebook.com/hacked
- Click “My account is compromised”
- Follow the prompts to secure your account
Step 2: Check All Admin Access and Page Roles
Hackers often remove legit admins or add themselves as the only owner. If you still have access to your Business Manager:
- Go to Business Settings
- Check People, Partners, and Pages
- Remove any unfamiliar users or suspicious roles immediately
If you’ve lost full access, skip to Step 4.
Step 3: Change All Passwords and Enable 2FA
Even after recovering access, you must lock things down.
- Change your Facebook password
- Change your linked email password
- Enable Two-Factor Authentication (2FA) on all accounts
- Do the same for any linked Instagram, WhatsApp, or ad accounts
Tip: Use a strong password with a mix of letters, numbers, and symbols. Avoid using your business name or birthday.
Step 4: Report to Meta Support (Even Without Access)
If you’re completely locked out:
- Visit Meta Business Help
- Select “Get help” and explain your case
- Provide business verification documents if needed (CAC certificate, utility bill, ID)
- Use another account to reach support through chat or email
You can also report via a trusted friend’s account by flagging your page as compromised.
Step 5: Notify Your Audience
If your brand’s page has been used to scam or post inappropriate content:
- Put out a clear public statement once you regain control
- Let people know the page is safe again
- Apologize for any misleading content and assure them it’s being handled
Trust is fragile—be transparent.
Bonus Tip: Secure Your Digital Presence Going Forward
Prevention is better than cure. To protect your brand:
- Regularly check admin access
- Don’t give full rights to people you don’t trust
- Educate your team on phishing and fake emails
- Avoid clicking unknown links sent via DMs or emails
